Question 1

What is the minimum order quantity?

Accepted Answer

Our standard MOQ is 100 packs per product. However, this may vary depending on the product type. Custom branding orders require a higher MOQ. Contact us for specific requirements.

Question 2

Do you offer bulk discounts?

Accepted Answer

Yes, we offer tiered pricing for bulk orders. The more you order, the better the price. Contact our sales team for a customized quote.

Question 3

How do I place an order?

Accepted Answer

You can browse our products, add them to cart, and proceed to checkout. For bulk orders, please use the Bulk Inquiry form or contact us directly.

Question 4

Can I get a sample before ordering?

Accepted Answer

Yes, we provide samples for bulk orders. Please contact us to arrange samples. Sample charges may apply and are refundable on bulk orders.

Question 5

Do you deliver across India?

Accepted Answer

Yes, we offer pan-India delivery. We ship to all states and union territories.

Question 6

What are the shipping charges?

Accepted Answer

We offer free shipping on orders above ₹5,000. For orders below this amount, standard shipping charges apply.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Bulk orders may require 10-12 days for production plus shipping time.

Question 8

Do you ship internationally?

Accepted Answer

Currently, we serve customers within India. For international inquiries, please contact us directly.

Question 9

Are your products food-safe?

Accepted Answer

Yes, all our products are made from food-grade materials and are FSSAI approved. We maintain strict quality control standards.

Question 10

Are your products eco-friendly?

Accepted Answer

Absolutely! Our products are made from renewable materials and are biodegradable/compostable. We use PLA lining instead of plastic wherever possible.

Question 11

Can I customize products with my logo?

Accepted Answer

Yes, we offer custom branding services. You can print your logo, brand name, or custom design on most of our products.

Question 12

What certifications do you have?

Accepted Answer

We are ISO 9001:2015 certified and FSSAI approved. Our products meet all applicable quality standards.

Question 13

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, UPI, net banking, and wallets via Razorpay. We also offer Cash on Delivery (COD) for select orders.

Question 14

Do you provide GST invoices?

Accepted Answer

Yes, we provide GST-compliant invoices for all orders. B2B customers can input their GST number during checkout.

Question 15

Is my payment information secure?

Accepted Answer

Yes, all payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store any card details.

Question 16

What is your return/refund policy?

Accepted Answer

Due to the nature of our products, we do not accept returns. However, if you receive damaged or incorrect items, please contact us within 48 hours of delivery.

Frequently Asked Questions

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