Return Policy

Last updated: October 2026

1. Overview

EKO Paper Products (“we,” “our,” or “us”) manufactures eco-friendly paper products. Due to the hygienic nature of our products, we do not accept returns for unused or unopened items. This policy applies to all orders placed through our website.

2. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please report it to us within48 hours of delivery. Include photos of the damaged product and packaging along with your order number.

Once verified, we will arrange a replacement or issue a refund to your original payment method, at our discretion.

3. Return Shipping

For approved returns or replacements, the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

4. Refunds

Approved refunds are issued to the original payment method used for the purchase. Refund processing time depends on your bank or payment provider and may take 7-14 business days to reflect in your account.

5. Non-Returnable Items

Due to health and hygiene reasons, the following items cannot be returned or exchanged:

• Used or opened products
• Personal care and hygiene products
• Custom or made-to-order items
• Perishable goods

6. How to Request a Return

To initiate a return request for a damaged or defective item, please contact us at:

• Email: ekopaperproducts@gmail.com
• Phone: +91 80565 00440

Please include your order number, photos of the issue, and a brief description when contacting us.

7. Contact Us

If you have any questions about this Return Policy, please contact us at:
Email: ekopaperproducts@gmail.com
Phone: +91 80565 00440